- General Information
- Manufacturer
- HP Inc.
- Manufacturer Website Address
- http://www.hp.com
- Brand Name
- HP
- Service Name
- Care Pack PickUpReturn Service
- Product Type
- Service
HP Hardware Support Offsite Return Services offer high-quality return-to-HP service levels with remote telephone support and offsite repair for eligible products at an HP designated repair center. The service includes offsite repair or replacement, materials and parts, labor, and the cost of the return shipment. HP offers two return service levels that feature different shipment options to the HP designated repair center, as detailed below. Some service levels are also available with optional service features such as accidental damage protection or defective media retention.
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Parts & Labour
- Service Description
- 9x5xSame Day
- Service Details
- Remote problem diagnosis and telephone support
- Repair at HP designated repair center (materials and parts included)
- Return shipment of functional unit back to your location
- Flexible shipment options to HP designated repair center
- When experiencing a problem, the customer must first place a call to a designated support telephone number
- HP will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution
- If HP determines that the problem cannot be resolved remotely, HP will direct the Customer to return the defective hardware product to an HP designated repair center, where HP will provide technical support
- An HP authorized courier will return the repaired or replaced product to the customer's location
- Return shipment will be by ground transportation and usually takes between 3 and 7 business days
- Service requests must be received before 12:00 pm local time to activate same-day pickup
- All other calls will be scheduled for next-business-day pickup
- Provided Support
- Parts Replacement
- Remote Diagnosis
- Phone Support
- Service Availability
- 9 x 5 Phone Support
- Service Response Time
- Same Day - Phone Support
- Service Location
- Service Depot
- Service Duration
- 3 Year
- Product Supported
HP Notebook
